Customer Service & Retail
Entry requirements
GCSE grade D or above in Mathematics and English Language.
Relevant NVQ, GNVQ subjects will also be considered.
What does Customer Services work involve?
- Dealing with people
- Telephone and general communication skills
- Assisting people with sales, queries and complaints
- Solve problems and give customers options
The kind of companies you can work for
- Accountancy & Finance Companies
- Newspaper Companies
- Solicitors
- Banks and Building Societies
- Retail Outlets
- Call Centres
The Training Programme
- The programme is generally two years which consists of both in-company and off-site training with assessment and attendance at our Training Centre for further educational elements.
- Attendance at our Training Centre is day release
The Qualifications Outcome
- NVQ levels 2 &3 in Customer Service
- OCR Technical Certificate (where appropriate)
- Key Skills in Information Technology, Application of Number and Communications
- Relevant word processing and computer skills
