Client Charter
Our commitment to you
BTAL is committed to meeting the needs of our clients through collaboration.We deliver learning programmes and services that help you achieve both organisational goals and employee objectives that drive business success.
We are committed to providing the best service possible to ensure that each of our clients receive the individual attention and support they require.
The development of our Client Charter gives you the assurance and peace of mind that we are dedicated to delivering a quality led service at all times.
Quality
We strive to provide a consistently high standard of service to all our clients. At all times you can expect our team to be responsive to your needs and to:
- Provide a dedicated adviser who will work with you from the outset to develop and deliver appropriate training programmes.
- Create the most effective programmes to meet your learning and business development requirements.
- Take your business objectives into consideration to build programmes that help you achieve the results you require.
- Demonstrate integrity and be positive and helpful at all times with impartial advice about the most appropriate method of learning.
- Respond promptly to requests for information and provide reasons for any decisions regarding programme content we have undertaken.
- Communicate with you regularly and keep you informed at all times not only when you initiate the contact
- Develop programmes within the timescales agreed and provide the support required to deliver effective learning.
- We will do our utmost to address your queries and provide you with a resolution within an agreed timescale
- Ensure our employees keep up-to-date and undertake continuous professional development to ensure their skills are current and they have a working understanding of the industry and commerce they are operating in.
- Provide an environment that is dedicated to learning and is equipped with the most up-to-date presentation tools for effective training and learning.
Providing Information
To keep you informed about our services and the development of new programmes, we will:
- Publish up-to-date and accurate information on all our services and learning programmes.
- Maintain a website which reflects our current services and programmes.
- Publish and distribute to clients at least two newsletters a year outlining developments within BTAL and practical information on training and learning initiatives.
- Provide detailed programme information to clients including structure, learning and assessment methods, duration of programme, method of delivery, assessment and cost.
Helping Us to Meet Our Commitments
We need to work in partnership with you to deliver effective programmes that meet your requirements. You can help us to do this by:
- Providing accurate information of your requirements, your company and your employees.
- Advising us of any changes to your requirements or employees’ status.
- Working with us to help you achieve your objectives. The more we understand about your organisation the better, in order to help us develop the learning initiatives that will help you achieve your business goals.
Feedback
We welcome feedback as an opportunity to improve our services and learning programmes. If you have any feedback then we wish to hear about it.
- In the first instance, you are encouraged to provide feedback to the dedicated adviser you are working with.
- If you feel you would like to talk to another representative within BTAL then please contact our Chief Executive on the details provided.
